Refund FAQs

What is your refund policy?

Pavtube provides free trial versions for you by "try-before-purchase" principle. By using the trial version, you can make sure that the programs are compatible with your computer system and you are satisfied with them before purchasing the retail versions.
We value your questions and suggestions. But once the registration information was issued, they can not be canceled any more.

30-day Money Back Guarantee

Pavtube values every customer and you are guaranteed to return money back with 30 days after placing the order. But we appreciate you could test it before ordering since all software applications offer a free trial version.

Circumstances of No Refund

* You changed your mind after purchasing the product. The product could not work well by your improper operations.
* You claimed that you purchased the "Wrong" product and had already purchased product from other companies.
* When you request a refund, you never provided any detailed information to assist our support team to locate the problem.
* You did not receive the registration information but did not contact our support team and provided your information like order number and registered email.
* You purchased the products from our affiliates’ websites and found that the products could not satisfy you due to the incorrect descriptions and advertisement on their websites.
* You stated that you had uninstalled the products with no future use.
* You requested the payment back about the CD. When the CD is involved in a request, the price for the CD would not be refunded.
* You claimed the features and functions of the products but we never advertised on our website.

How to get a refund of Registration Backup Service/Extended Download Service separately?

This item, offered and charged by SWREG/REGNOW, is automatically included when you click to pay for products. If you accidentally pay for the service, you can write an Email to the payment platform:

Can I cancel my order after placing it?

Most of our products offer try-before-purchase version so every user could test to find out if this is the right one for your needs because there is no major difference between trial and trail version.
Once the order is processed successfully, it cannot be cancelled since all orders are fulfilled automatically via platforms. If you insist on a refund for certain reason, please contact us and ask for help first.

When can I get my money back after refund request is approved?

Normally the money would be returned to the account which used to order this program in the first place within 5 working days after refund request is approved. Sometimes it may take few more days during holidays. If you have not got the refund 20 days later, please contact us to check the refund status.