Support Center

Welcome to Pavtube Support Center! Here you can easily find answers to frequently asked questions about our products, including purchasing FAQ, Registration and Installation FAQ, Update FAQ, and Ref und FAQ. If you could not find satisfactory answers here in our Support Center, you can contact our Support Team for more help through the contact ways we listed as below, and your emails will be replied within 2 work days once we received them.

If you have any question or problem about our products, follow the steps below:

  • Make sure you are using the latest version.
  • Please read the FAQ before asking the technical support for help.
  • Contact us, if your problem can not be solved yet. We will reply as soon as possible.

When you email us for technical support, please include the following information so that our support team can figure out your trouble easier and sooner:

  • Order number
  • The error message and log record
  • Version number of the software
  • Details of your trouble
  • Information of your operation system

Contact us
Windows Email:
Mac Email:

Sponsorship Forum:
Club Myce
Skype: pavtubesupport
Tel: 0086-512-8186-8368

Working Hours:
8:30 a.m.-11:30 a.m.
13:00 p.m. - 17:30 p.m. (GMT+08)

Product FAQs

Retrieve registration code, Sales FAQs, Refund FAQs

If you can't receive or forgot your receive or forgot your registration code (License code/Serial number), you can retrieve it here.

Questions and Answers about payment, license and registration.

Read refund process and refund policy about Pavtube.