How to Restore iPhone/iPad/iPod Touch from White Apple Logo?

Diana Joan

Dec 31, 2015 07:37 am / Posted by Diana Joan

Phone stuck at white Apple logo
“Last night my phone randomly became unresponsive to clicking the home or power buttons and was stuck at a black screen. I had another phone call me and my phone actually rang and vibrated, but the screen was still black. Then I looked up what the problem was and saw that I needed to reset my phone by holding the power and home buttons for a while. After doing this I saw the apple logo appear and thought it was fixed, but it is not. I just want a working phone back so someone please help me! I don’t care if I have to restore it.”

Stuck on white apple logo

It’s likely that you will get the the White Apple Logo Screen on your iPhone, iPad or iPod Touch When upgrading to firmware version, many users have found their iPhone, iPad, or iPod Touch will not boot past the White Apple logo screen. Other users may have done nothing and also find that their device is stuck in limbo and won’t boot. Unfortunately, the only thing you can usually do to remedy this problem is to reset the device and perform a full system restore. Follow these steps to restore your iOS device and hopefully get it working again.

Note: Use these steps at your own risk. Ensure the device has a full charge before attempting.

Standard restore:

1. Connect the device to your computer using the USB cable.
2. Press and hold the “Sleep/Wake” and “Home” on your iOS device until it resets.
3. When the Apple logo appears release “Sleep/Wake”, but continue to hold the “Home” button until you see the prompt to connect the device to iTunes appear on the screen. The screen will have a USB connector pointing to an iTunes logo.
4. Open iTunes if it doesn’t start automatically. A message should appear on the PC that says “There is a problem with the iPhone that requires it to be updated or restored”.
5. Select “Restore” button on the “Summary” screen.
When prompted, select “Restore and Update”. This will restore the device to factory default settings.
6.Follow the menus to complete the restore. It usually takes about 10 minutes for the process to complete. Be sure to leave the device connected to the computer with iTunes open. Do not interrupt the recovery process or your device may end up ‘bricked’.

Once the restore process is complete, see if your device works now. If not, you may want to try to manually flash the device with a firmware file.

Restore via IPSW Fireware File

1. Download the proper ispw fireware file for your device. Make sure you grab the right one.
2. Connect the device to your computer and open iTunes.
3. Select the icon for your device in iTunes, then select”Summary” in the left pane.
4. Windows users should hold down the “Shift” key and select the “Update” button. Mac OSX users can hold down the “Option” key and select “Update”.
5. You will be prompted to select the file you downloaded in step one. Browse to it and select “Open”.
6. A dialog box will appear. Select “Restore”.
7. iTunes will complete the restore process, and hopefully boot your iPod Touch, iPad, or iPhone past the white ‘Apple logo screen of death’. If successful, you will be prompted to set the device up as a new or restore from a backup.

Original source:

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