Q: I have ever purchased your Windows software and now I changed my PC to Mac. Can I install this software onto my Mac? Or can you send me a Mac version?
A: All of our softwares are platform-independent ones but not cross-platform. So a Windows software cannot be installed onto a Mac computer and vice versa.
If you need a Mac version, please kindly contact with Pavtube support team at videomacsupport@pavtube.com. Or if you need a Windows version, please kindly contact with Pavtube support team at videowinsupport@pavtube.com. Discount will be available for a second purchase.
Q: What are the differences between the trial version and the retail version?
A: A trail version converts videos with watermark (the logo of Pavtube) on the screen and asks if you would like to purchase at each run while a retail version allows you to use freely without putting on watermark. As a customer of Pavtube, you will be reminded to update the software whenever a new version is released. The update is free of charge for lifetime. Besides, your emails will be attended at the first time, your advice and requirements will be much valued when we upgrade the software.
Q: How to combine multiple video clips into one file?
A: Select the items you want to combine together and check the box of ‘Merge into one file’ before converting the videos.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click ‘Settings’ button and set the Video Size to 16*9 aspect ratio before converting the movie.
Q: How can I set the output file name?
A: Please find the column named ‘Destination File’ on file list. Double click the output name and then you can type in desired output file name.
Q: My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footages are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow ‘Edit’ menu-> ‘Effect’ tab and check ‘Deinterlacing’ box before conversion. As to the noise, when you apply the special effect mode “Simple Gauss Blur” from the drop-down list, the noise will be reduced greatly.
Q: I’d like to eliminate black bars (edges) from the movie, what should I do?
A: Click ‘Edit’ button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: How do I install and register the software?
A: Please find more details at Install and register Windows products.
Q: I am unable to download the program properly. What can I do?
A: Please check whether your computer has been infected. Then check your IE settings. Please click "Internet option..." under "Tools", and then select the "General" Page, just click "Delete file...", and it will be OK.
Q: Can I change the output file name?
A: Yes. Please find the column named "Destination File" on file list. Click the particular output name under the "Destination File" column, and then you can specify the output file name.
